Contact us
A small editorial team, not a call center and not a booking desk. There is no contact form and no ticket number here. Send an email and a person reads it.
Things worth writing to us about:
- A price on this site that has moved. Gorilla trek listings reprice with the season and with the currency you are shown, so if a card says $300 and the listing says something else, we would rather hear it from you than catch it on the next monthly re-pull.
- A listing that has vanished, gone unbookable, or quietly changed what it includes. The permit line is the one that matters most: if an operator has started including or excluding the $1,500 permit differently from what we show, that is a correction we will make the same day.
- A factual error anywhere on the site. Permit price, minimum age, group caps, park rules, visa and health requirements, advisory levels. All of it comes from official sources rather than from operators, and all of it can go out of date. Especially this one.
- A bookable Volcanoes National Park trek that is not here. If it has a real, currently bookable listing with published dates and a clear position on the permit, send the link and we will read it the way we read the other six.
- A question that neither the FAQ nor the guides answers.
Email info@trekgorillasinrwanda.com
What to expect back
An honest answer, not a fast one. Corrections get priority and usually go live within a day or two of being checked, because a wrong price or a wrong permit line is the kind of error that costs somebody real money. General questions take longer, and some of them get answered by adding a paragraph to a guide rather than by return email, which helps the next person asking the same thing. We do not send a newsletter, we do not follow up to sell you anything, and we do not pass your address anywhere.
What we cannot help with
We cannot take a booking, secure a permit, move your date, cancel a place or issue a refund. None of those are ours to touch. Every trek on this site is sold and run by somebody else, and the $1,500 permit belongs to the Rwanda Development Board, not to us and not to the operator.
So if the question is about a booking you have already made, the confirmation email you were sent is the fastest route. It carries your reference, the pickup time, and a message button that reaches the people who will actually be at your hotel in the dark. On a same-day question that beats us every time, and on a "our flight has been delayed" call it is the only channel that can do anything.
Two details worth checking on that confirmation before you write to anyone. The pickup time first, because day treks from Kigali leave between roughly 3:30 and 4:30 in the morning to make the 7am briefing at Kinigi, and travelers do misread that as an evening departure. Then the cancellation terms, which split the lineup: the day treks cancel free up to 24 hours before, while the two permit-included packages are non-refundable, because the permit committed against your name is not refundable either.
Still deciding which trek? The three kinds of trek narrow six listings down faster than we can by email, and the permit explainer covers the $1,500 question that sits underneath all of them.